Indigo Launches “6Eskai,” An AI Chatbot To Assist Users With Booking Flights
On Monday, IndiGo announced that it has begun utilizing an AI chatbot that uses natural language dialogues to lessen the workload of customer support operators and simplify the booking process.
“The AI bot boasts an impressive 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions with ease,” the airline stated.
The carrier claimed in a release that its data scientists studied Generative Pre-trained Transformers (GPT) and used substantial prompt engineering to program the bot to replicate human behavior, react to emotions, and even add humor to encounters.
Early findings from the soft launch demonstrate that the bot is efficient and effective—a staggering 75% reduction in customer service agent burden is evidence of this.
“Furthermore, 6Eskai, makes the booking process extremely simple, using natural language conversations to guide our customers seamlessly through the end to end booking journey,” stated the press statement.
Artificial Intelligence (AI) powered solutions are being used by numerous airlines.
